How long will my order take to arrive?

Orders within South Africa typically arrive within 2–4 working days. You'll receive a tracking link by email as soon as your order ships.

Do you ship internationally?

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How much is shipping?

[Fill in your rate/free-shipping threshold, e.g. "Free on orders over R750, otherwise a flat R65"]

How do I know which collection is right for me?

We've organised our range by goal — Muscle & Strength, Energy & Performance, Glow & Skin, Gut Health & Digestion, Hydration & Recovery, Sleep & Stress, and Kids Wellness — so you can shop by what you're looking to support, not just by product type.

Are your products suitable for sensitive stomachs / specific diets?

Most of our range is naturally vegan and gluten-free. Any product containing common allergens (dairy, nuts, soy) lists this clearly on its product page — check there if you're unsure.

What makes your matcha ceremonial grade?

We source from small-batch growers, and ceremonial grade means the first, youngest leaf harvest — smoother and less bitter than culinary-grade matcha used in baking or lattes.

What is Bloom Club?

Bloom Club is our subscription program — get your favourite wellness essentials delivered on a schedule that suits you, with member pricing and early access to new products.

Can I pause or cancel anytime?

Yes, anytime — manage it from your account dashboard, or reach out and we'll sort it out for you.

What's your returns policy?

[Fill in — e.g. "30-day satisfaction guarantee on first-time purchases" or your actual policy]

My order arrived damaged / incorrect — what do I do?

Reach out to our team with your order number and a photo, and we'll make it right as quickly as possible.

'm new to matcha — where should I start?

[Fill in — e.g. point to a starter kit or the Matcha Tea Essentials Kit you have in your catalog]

Do you offer gift sets or bundles?

Yes — check out our Bundles collection for curated sets, perfect for gifting or trying a few products at once.